PRIVACY POLICY

1. Information We Collect

At Wavalea, we respect your privacy and are committed to protecting the personal information you share with us. We collect information necessary to process your surfboard orders, deliver custom shaping consultations, provide shipment tracking, and enhance your digital browsing experience.

Personal Information: Name, billing and delivery address, email address, phone number, and account credentials when registering or placing an order.

Surfing Profile & Craft Preferences: Rider height, weight, volume preference, fin system selection, wave type, and custom resin tint artwork requests provided during custom consultation.

2. How We Use Your Data

We process your data strictly to fulfill our contractual obligations and deliver premium craft services, including:

• Processing surfboard purchases, gear accessories, and marine freight shipping.
• Providing real-time updates through our Shaper Bay Production Tracker.
• Sending order confirmations, digital receipts, and shipping notifications.
• Managing rider warranty claims, repairs, and customer support.
• Improving surfboard hydrodynamics and website performance through anonymous analytics.

3. Custom Board Shaping Data

When ordering a handcrafted surfboard or booking a shaper consultation, your hydrodynamic dimensions (length, width, thickness, volume, rail profile) are saved securely in your rider quiver file to ensure accuracy across future custom builds.

4. Payment & Transaction Security

All online payment transactions are processed using industry-standard 256-bit SSL encryption via authorized payment gateways (Stripe, Apple Pay, Google Pay). Wavalea never stores raw credit card numbers or security CVV codes on our servers.

5. Cookies & Tracking Technologies

We use functional cookies to remember items in your shopping cart, maintain active portal sessions, and analyze site traffic. You can manage your preferences through our Cookie Settings page.

6. Data Retention & Your Rights

You have the right to access, modify, export, or request the deletion of your personal data at any time through your Customer Portal or by contacting our legal department.

7. Contact Legal Team

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our legal desk: